Our approval process is not based on a credit score but an affordability inspection/vetting. We assess applicants' ability to afford the rental through various financial verification processes, ensuring fair consideration for all potential tenants.

Our lease period is strictly 12 months. We offer a fixed-term lease to provide stability and consistency for both tenants and landlords.

Our operation often involves additional management to ensure both parties' rights and responsibilities are upheld. The service fee allows us to provide dedicated attention to the arrangement between ourselves, the landlord and the tenant, ensuring a smooth and legally compliant transition. It also ensures that the property continues to be well-maintained and that all issues are addressed promptly.

At the conclusion of a 12-month lease, we have an in-house maintenance team scheduled to visit during the third week of the 12th month. This assessment ensures any inadvertent damages or maintenance needs are addressed, guaranteeing a 100% deposit return and seamless transition for the next tenant. The service fee is included in the rental agreement, covering this end-of-lease inspection and maintenance.

Yes, we offer lease renewal options for tenants who wish to extend their stay beyond the initial 12-month period. Our leasing team will provide you with the necessary information and procedures for lease renewal closer to the end of your current lease term.

Cashback or items that we're giving away during the period of the promotion. Our cashback promotions are designed to provide additional value to our tenants, offering monetary incentives or free items as part of specific leasing deals. Please inquire about ongoing promotions to take advantage of these benefits.

We operate a virtual office, which allows us to work efficiently and effectively with clients across the South Africa. Our digital-first model enables us to provide convenient and speedy services, eliminating the need for a traditional office space. Our virtual office is a professional service that provides administrative support, including mail and document handling, and communication management.

Please note that our virtual office is not a physical location where you can meet with our team. Instead, it's a centralized hub that supports our remote operations. Our team is always on the road, working with clients and showing properties.

To get in touch with us, you can use the following contact details:

•⁠ ⁠General inquiries:
- Landline: 010 140 3745 (Mon-Fri, 8am-5pm)
- WhatsApp: 079 777 8009 (Mon-Sun, 7am-7pm)
•⁠ ⁠Accounts and payments: accounts@thelandlords.global
•⁠ ⁠Legal and compliance: legal@thelandlords.global
•⁠ ⁠Property applications and documents: applications@thelandlords.global (or use our online application portal)
•⁠ ⁠Other inquiries: use the contact form on our website or email info@thelandlords.global

If you need to contact us urgently, please use the WhatsApp line or landline above. We're always happy to assist with any inquiries or questions you may have. If you require a face-to-face meeting, we can arrange a scheduled appointment at a mutually convenient location.

This approach allows us to focus on what matters most – providing excellent service to our clients and helping them find their ideal properties.

The placement fee is equivalent to the rental cost and is a non-refundable security deposit collected from a risk prospective regarding tenants. These funds are utilised to guarantee rental income for the landlord every single month. While the specifics of the guarantee are proprietary, this fee helps mitigate risks associated with tenants who may have a higher likelihood of defaulting on rent payments, ensuring financial stability for property owners.

MISREPRESENTATION AND FRAUDULENT DOCUMENTS

1.⁠ ⁠By using our services and submitting an application, you acknowledge and agree that:

a. All information and documents provided are true, accurate, and genuine.

b. Any misrepresentation or submission of fraudulent documents will result in:

i. Withholding of all funds received, including placement fees and deposits.

ii. Cancellation of the application and lease agreement preparation.

iii. Potential legal action, including civil claims for damages.

iv. Reporting of incidents to relevant authorities, including law enforcement and credit bureaus.

1.⁠ ⁠In the event of misrepresentation or fraudulent documents, you acknowledge that:

a. We reserve the right to pursue legal action, including civil claims for damages.

b. We may claim up to six months' worth of rental amounts, as per the application, to cover costs associated with:

i. Eviction proceedings, including court orders and legal fees.

ii. Loss of rental income due to your occupation of the premises.

iii. Costs incurred in attempting to recover outstanding rents.

iv. Damage to our reputation and business operations.

c. These costs are deemed reasonable and necessary, considering:

i. The potential duration of eviction proceedings in South Africa (minimum of six months).

ii. The lack of security deposits or assets to recover outstanding amounts.

iii. The impact of fraudulent activity on our business operations.

d. You will be liable for all costs associated with the legal proceedings.

e. Should we find any false information provided to us, we reserve the right to issue a Letter of Demand, requiring payment of damages within:

i. A minimum period of seven (7) days.

ii. A maximum period of twenty-one (21) days.

Failure to comply with the Letter of Demand will result in us proceeding with informing legal authorities.

ACKNOWLEDGMENT

By using our services, you acknowledge understanding and acceptance of these terms and conditions.

In most cases, utilities are not included in the rental price. However, we can provide information on average utility costs for the property you're interested in, helping you budget accordingly.

If you encounter any maintenance issues during your lease term, you can submit a maintenance request through our online portal or contact our maintenance team directly. We strive to address maintenance issues promptly to ensure your comfort and satisfaction throughout your tenancy

Pet policies vary depending on the property. Some properties may allow pets with an additional pet deposit or monthly pet rent, while others may have restrictions on pet size, breed, or number. Please inquire about the specific pet policy for the property you're interested in.